If your organisation takes payments over the phone via your contact centre agents or an IVR, you will be aware of the many challenges associated of securing the telephone payment channel.
There are various different solutions on the market, and each one will offer more or less security scope.
This eBook will cover:
- The risk areas in scope of PCI when taking payments over the phone
- Methods that organisations are adopting to meet PCI DSS in their contact centres
- The extent to which these methods are effective
- Best practices preferred and recommended by the PCI Security Standards Council