How Will GDPR Affect Your Contact Centre?

An Introductory Guide

Contact Centre Agents

GDPR Guide

So far, articles written on the GDPR topic have tended to fall into two categories - information delivery, and scare tactics.

GDPR eGuide Thumb

In addition, little has been written to address how contact centres and related companies can set policy and future direction for data use and storage.

In this guide, find out why:

  • It's data, not just card data, that needs securing.
  • You should use the PCI DSS mindset to 'de-scope' your contact centre.
  • You should plan and rehearse for a breach