Chatbots_v1.0_Web

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Eckoh’s Solution

View the Chatbots eBook and Product Datasheet

Deliver a customer service that never sleeps, so you can interact intuitively at any time.

Use advanced, automated responses to advise and guide your customers 24x7x365.

Gain a competitive edge

Personalise interactions

Save money, extend hours

Extend capabilities

Enhance service

Find out more about

CHATBOTS

THE FUTURE...

85% of contact centres want to use artificial intelligence [9]

80%

of businesses want chatbots by 2020 [4]

8billion in cost savings through chatbots

by 2022 [1]

The Current ENvironment

1 in 3 Americans would be willing to make a purchase through a chatbot.[3]

33million

voice-activated devices will be installed In the US by the end of 2017 [7]

56% of consumers worldwide used a chatbot for customer support in the past year [8]

Average time saving per chatbot enquiry when compared with traditional call centres [1]

4+

minutes

TOP 3 BENEFITS of chatbots

56%

reduction in customers waiting times. [9]

Customers satisfation

50%

enable agents to work on more complicated customer

service issues.[9]

52%

increases by

[9]

Chatbots Overview